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WHAT IS HUMAN ERROR?

Human Error is an imbalance between what the situation requires, what is intended and what is actually done. This could happen when someone:

  • Plans to do the right thing but with the wrong outcome. E.g. makes a mistake in dialling a telephone number.
  • Does the wrong thing for the situation. E.g. Pulls out and looks at their mobile when another’s mobile, with a clearly different ring tone, rings.
  • Fails to do anything when action is required. E.g. ignores an alarm, fails to wear protective clothing or equipment (like a helmet when riding a two-wheeler), etc.

WHAT WE DO

We help you manage the risks of losses due to human error in your business. Kindly contact us for the following, and related, services.

  • Implementing a Safety Management System (SMS).
  • Implementing an Intergrated System of Management (ISMS).
  • Evaluating or developing company policies and procedures.
  • SMS audits.
  • Safety case studies.
  • Safety evaluations.
  • Hazard analysis, Risk assessments and Risk management.
  • Accident/incident investigations.
  • Safety procedures training.
  • Human Factors/Crew Resource Management (CRM) training.

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